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var(--line-strong);place-items:center;min-height:72px;font-size:11px;font-weight:500;display:grid}.board-dialog-layer{z-index:var(--z-index-zd-overlay);place-items:center;padding:20px;display:grid;position:fixed;inset:0}.board-dialog-backdrop{cursor:default;border-style:var(--tw-border-style);-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);background:#0f172a4d;border-width:0;position:absolute;inset:0}.board-dialog{border-radius:var(--radius-zd-md);border-style:var(--tw-border-style);border-width:1px;border-color:var(--color-line-strong);background-color:var(--color-paper);width:min(100%,440px);display:grid;position:relative;box-shadow:0 20px 50px #0f172a1f}.board-dialog>header{border-bottom-style:var(--tw-border-style);border-bottom-width:1px;border-color:var(--color-line);justify-content:space-between;align-items:flex-start;gap:16px;padding:18px 20px 14px;display:flex}.board-dialog>header span{color:var(--color-faint);text-transform:uppercase;letter-spacing:.05em;font-size:10px;font-weight:700}.board-dialog h2{color:var(--color-ink);margin-top:3px;font-size:16px;font-weight:700}.waiting-options{gap:8px;padding:18px 20px;display:grid}.waiting-options label{cursor:pointer;border-radius:var(--radius-zd-sm);border-style:var(--tw-border-style);border-width:1px;border-color:var(--color-line);align-items:center;gap:10px;min-height:44px;padding:0 14px;transition:all .12s;display:flex}.waiting-options label:hover{background-color:var(--color-paper-subtle);border-color:var(--faint)}.waiting-options label.active{background-color:var(--color-accent-soft);border-color:#4f46e559}.waiting-options input{width:16px;height:16px;accent-color:var(--accent);margin:0}.waiting-options span{color:var(--color-ink-soft);font-size:13px;font-weight:600}.board-dialog>footer{border-top-style:var(--tw-border-style);border-top-width:1px;border-color:var(--color-line);justify-content:flex-end;gap:8px;padding:14px 20px;display:flex}.resolution-board-dialog{gap:0;overflow:hidden}.resolution-board-dialog>label{color:var(--color-ink-soft);gap:8px;padding:18px 20px 20px;font-size:12px;font-weight:600;display:grid}.resolution-board-dialog textarea{border-radius:var(--radius-zd-sm);border-style:var(--tw-border-style);border-width:1px;border-color:var(--color-line-strong);background-color:var(--color-paper);width:100%;color:var(--color-ink);box-sizing:border-box;min-height:150px;font:inherit;resize:vertical;padding:12px;font-weight:400;line-height:1.5;display:block}.resolution-board-dialog textarea:focus{outline-offset:1px;border-color:var(--accent);outline:2px solid #4f46e538}.analytics-body>div{order:1}.analytics-body>.kpi-grid{order:0}.analytics-body>section,.analytics-body>.ai-quality-card,.analytics-body>.knowledge-gap-card{order:2}.ticket-panel{background-color:var(--color-canvas);grid-template-rows:auto minmax(0,1fr) auto;display:grid}.ticket-header{border-bottom-style:var(--tw-border-style);border-bottom-width:1px;border-color:var(--color-line);background-color:var(--color-paper);align-items:center;gap:12px;min-height:72px;padding:0 20px;display:flex}.ticket-kind-icon{border-radius:var(--radius-zd-sm);background-color:var(--color-paper-inset);color:var(--color-ink-soft);flex:0 0 36px;place-items:center;width:36px;height:36px;display:grid}.ticket-heading{flex:1;gap:2px;min-width:0;display:grid}.ticket-heading>span{color:var(--color-faint);text-transform:uppercase;font-size:10px;font-weight:700}.ticket-heading h2{text-overflow:ellipsis;white-space:nowrap;font-size:15px;font-weight:700;overflow:hidden}.ticket-header-actions{align-items:center;gap:8px;display:flex}.ticket-header-actions .icon-button{flex-basis:34px;width:34px;height:34px}.ticket-status-select{align-items:center;display:flex;position:relative}.ticket-status-select>.ticket-status-mark{z-index:1;pointer-events:none;position:absolute;left:10px}.ticket-status-select select{border-radius:var(--radius-zd-sm);background-color:var(--color-paper);border-color:var(--line-strong);width:130px;height:34px;padding-left:26px;font-size:12px;font-weight:600}.ticket-activity{min-height:0;padding:24px clamp(20px,4vw,52px) 32px;overflow-y:auto}.ticket-inline-error{border-radius:var(--radius-zd-sm);background-color:var(--color-danger-soft);color:var(--color-danger);border:1px solid #ef444426;margin-bottom:16px;padding:10px 14px;font-size:12.5px}.ticket-summary-block{border-left-style:var(--tw-border-style);border-left-width:3px;border-color:var(--color-accent);gap:6px;max-width:720px;padding:2px 0 2px 16px;display:grid}.ticket-summary-block>span{color:var(--color-faint);text-transform:uppercase;letter-spacing:.05em;font-size:10px;font-weight:700}.ticket-summary-block p{color:var(--color-ink-soft);white-space:pre-wrap;font-size:14px;line-height:1.6}.ticket-activity-label{color:var(--color-faint);text-transform:uppercase;letter-spacing:.05em;align-items:center;gap:12px;margin:32px 0 16px;font-size:10px;font-weight:700;display:flex}.ticket-activity-label i{background:var(--line);flex:1;height:1px}.ticket-event{color:var(--color-muted);grid-template-columns:14px minmax(0,1fr) auto;align-items:center;gap:10px;min-height:38px;display:grid}.ticket-event>i{background-color:var(--color-paper);border:2px solid var(--line-strong);border-radius:3.40282e38px;justify-self:center;width:8px;height:8px}.ticket-event p{margin:0;font-size:12px;line-height:1.5}.ticket-event strong{color:var(--color-ink-soft);font-weight:600}.ticket-event time{color:var(--color-faint);font-variant-numeric:tabular-nums;font-size:10.5px}.ticket-note{border-radius:var(--radius-zd-md);background-color:var(--color-note);border:1px solid var(--note-line);max-width:720px;margin:10px 0 14px 24px;padding:12px 16px;box-shadow:0 2px 6px #fbbf240a}.ticket-note header{justify-content:space-between;align-items:baseline;gap:16px;margin-bottom:6px;display:flex}.ticket-note header strong{color:var(--color-ink-soft);font-size:11px;font-weight:700}.ticket-note time{color:#9c8244;font-size:10px}.ticket-note p{color:var(--color-ink-soft);white-space:pre-wrap;margin:0;font-size:13px;line-height:1.55}.ticket-note>span{color:#85681d;text-transform:uppercase;letter-spacing:.05em;margin-top:8px;font-size:10px;font-weight:700;display:block}.ticket-note-composer{border-radius:var(--radius-zd-md);background-color:var(--color-note);border:1px 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8px;font-size:11.5px;font-weight:600}.ticket-classification{gap:16px}.link-count{color:var(--color-faint);font-variant-numeric:tabular-nums;align-items:center;gap:4px;font-size:10px;font-weight:700;display:inline-flex}.ticket-conversation-links{gap:6px;display:grid}.ticket-conversation-links>p{color:var(--color-muted);font-size:11.5px}.ticket-conversation-link{border-radius:var(--radius-zd-sm);grid-template-columns:minmax(0,1fr) 32px;align-items:center;gap:4px;transition:all .12s;display:grid}.ticket-conversation-link:hover{background-color:var(--color-paper-inset)}.ticket-conversation-link>button:first-child{border-style:var(--tw-border-style);color:var(--color-muted);text-align:left;background-color:#0000;border-width:0;grid-template-columns:16px minmax(0,1fr);gap:8px;min-width:0;padding:8px 6px;display:grid}.ticket-conversation-link button span{gap:2px;min-width:0;display:grid}.ticket-conversation-link strong,.ticket-conversation-link 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var(--accent);border-radius:3.40282e38px;width:12px;height:12px;position:absolute;top:5px;left:-20px}.crm-timeline-card{border-radius:var(--radius-zd-sm);border-style:var(--tw-border-style);border-width:1px;border-color:var(--color-line);background-color:var(--color-paper-subtle);flex-direction:column;gap:6px;padding:12px 16px;display:flex}.crm-timeline-card strong{color:var(--color-ink-soft);font-size:13px}.crm-timeline-card p{color:var(--color-muted);margin:0;font-size:12px;line-height:1.5}.crm-timeline-card time{color:var(--color-faint);font-size:10px}.crm-list-section{flex-direction:column;gap:8px;display:flex}.message-timeline-container{flex-direction:column;flex:1;min-height:0;display:flex;position:relative}.message-timeline-container .widget-toggle{cursor:pointer;border-style:var(--tw-border-style);border-width:1px;border-color:var(--color-line-strong);background-color:var(--color-paper);color:var(--color-muted);z-index:90;border-radius:3.40282e38px;justify-content:center;align-items:center;width:38px;height:38px;transition:all .15s cubic-bezier(.4,0,.2,1);display:flex;position:absolute;box-shadow:0 4px 12px #16192214}.message-timeline-container .widget-toggle:hover{background-color:var(--color-paper-inset);color:var(--color-ink);transform:scale(1.05)}.message-timeline-container .widget-toggle.active{background-color:var(--color-accent-soft);color:var(--color-accent);border-color:#4f46e540;box-shadow:0 4px 14px #4f46e529}.message-timeline-container .floating-btn-brief{top:16px;right:24px}.message-timeline-container .floating-btn-lookup{top:50%;left:24px;transform:translateY(-50%)}.message-timeline-container .floating-btn-lookup:hover{transform:translateY(-50%)scale(1.05)}.message-timeline-container .floating-btn-knowledge{bottom:24px;right:24px}.floating-ai-widget{border-radius:var(--radius-zd-md);border-style:var(--tw-border-style);border-width:1px;border-color:var(--color-line-strong);background-color:var(--color-paper);z-index:100;flex-direction:column;max-height:calc(100% - 90px);animation:.18s cubic-bezier(.16,1,.3,1) forwards widgetFadeIn;display:flex;position:absolute;top:60px;left:24px;right:24px;overflow:hidden;box-shadow:0 16px 40px #16192229}@keyframes widgetFadeIn{0%{opacity:0;transform:translateY(-8px)scale(.98)}to{opacity:1;transform:translateY(0)scale(1)}}.floating-ai-widget.knowledge-widget-bottom{animation:.18s cubic-bezier(.16,1,.3,1) forwards widgetFadeInBottom;top:auto;bottom:74px}@keyframes widgetFadeInBottom{0%{opacity:0;transform:translateY(8px)scale(.98)}to{opacity:1;transform:translateY(0)scale(1)}}.floating-ai-widget.lookup-widget-middle{animation:.18s cubic-bezier(.16,1,.3,1) forwards widgetFadeInMiddle;top:50%;transform:translateY(-50%)}@keyframes widgetFadeInMiddle{0%{opacity:0;transform:translateY(-50%)scale(.98)}to{opacity:1;transform:translateY(-50%)scale(1)}}.widget-header{border-bottom-style:var(--tw-border-style);border-bottom-width:1px;border-color:var(--color-line);background-color:var(--color-paper-inset);justify-content:space-between;align-items:center;padding:12px 16px;display:flex}.widget-title{color:var(--color-accent);align-items:center;gap:8px;display:flex}.widget-title strong{color:var(--color-ink);font-size:12px;font-weight:700}.widget-close{cursor:pointer;border-style:var(--tw-border-style);color:var(--color-muted);background-color:#0000;border-width:0;border-radius:4px;justify-content:center;align-items:center;width:24px;height:24px;transition:all .12s;display:flex}.widget-close:hover{background-color:var(--color-paper-inset);color:var(--color-ink)}.widget-body{flex:1;padding:16px;overflow-y:auto}.widget-notification-dot{background-color:var(--color-accent);border:1px solid var(--paper);border-radius:3.40282e38px;width:7px;height:7px;position:absolute;top:2px;right:2px}.working-summary-block{border-left-style:var(--tw-border-style);border-left-width:3px;border-color:var(--color-accent);margin-bottom:16px;padding-left:14px;position:relative}.working-summary-block .block-label{color:var(--color-muted);text-transform:uppercase;letter-spacing:.08em;margin-bottom:6px;font-size:10px;font-weight:700;display:block}.working-summary-block .block-text{color:var(--color-ink-soft);margin:0;font-size:13px;line-height:1.55}.working-summary-block .block-subtext{color:var(--color-muted);margin-top:6px;font-size:11px;line-height:1.45;display:block}.widget-row-item{border-left-style:var(--tw-border-style);border-left-width:3px;border-color:var(--color-line-strong);justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:16px;padding-top:4px;padding-bottom:4px;padding-left:14px;display:flex;position:relative}.widget-row-item:last-child{margin-bottom:0}.widget-row-item.accent-border{border-left-color:var(--accent)}.widget-row-item .row-content{flex:1;min-width:0}.widget-row-item .row-title{color:var(--color-ink);margin-bottom:2px;font-size:12.5px;font-weight:700;display:block}.widget-row-item .row-excerpt{color:var(--color-ink-soft);margin:0;font-size:11.5px;line-height:1.45}.widget-row-item .compact-action-btn{cursor:pointer;border-radius:var(--radius-zd-sm);border-style:var(--tw-border-style);border-width:1px;border-color:var(--color-line-strong);background-color:var(--color-paper);color:var(--color-ink-soft);flex:none;height:26px;margin-top:2px;padding:0 12px;font-size:11px;font-weight:600;transition:all .12s}.widget-row-item .compact-action-btn:hover{background-color:var(--color-paper-inset);color:var(--color-ink);border-color:var(--ink-soft)}.widget-chips-list{flex-wrap:wrap;gap:6px;margin-bottom:14px;display:flex}.widget-chips-list .chip-item{border-style:var(--tw-border-style);border-width:1px;border-color:var(--color-line);background-color:var(--color-paper-inset);color:var(--color-ink-soft);text-transform:uppercase;border-radius:4px;padding:2px 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code{border-radius:var(--radius-zd-md);border-style:var(--tw-border-style);border-width:1px;border-color:var(--color-line-strong);max-height:120px;font-family:SFMono-Regular,Consolas,Menlo,monospace;display:block;overflow:auto;color:#f1f5f9!important;white-space:pre-wrap!important;word-break:break-all!important;background:#0f172a!important;padding:14px 16px!important;font-size:11.5px!important;line-height:1.6!important}.color-picker-row{align-items:center;gap:10px;display:flex}.color-picker-row input[type=color]{cursor:pointer;border-radius:var(--radius-zd-sm);border-style:var(--tw-border-style);border-width:1px;border-color:var(--color-line-strong);background-color:var(--color-paper);width:44px;height:38px;padding:2px}.settings-field{color:var(--color-ink-soft);gap:8px;margin:0;font-size:12px;font-weight:700;display:grid}.settings-field input,.settings-field textarea,.settings-field 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button{min-height:40px}@media(max-width:600px){.channel-row{grid-template-columns:36px minmax(0,1fr) auto}.channel-row .channel-action{grid-column:2/-1;justify-self:start}}@property --tw-translate-x{syntax:"*";inherits:false;initial-value:0}@property --tw-translate-y{syntax:"*";inherits:false;initial-value:0}@property --tw-translate-z{syntax:"*";inherits:false;initial-value:0}@property --tw-border-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-leading{syntax:"*";inherits:false}@property --tw-font-weight{syntax:"*";inherits:false}@property --tw-tracking{syntax:"*";inherits:false}@property --tw-ordinal{syntax:"*";inherits:false}@property --tw-slashed-zero{syntax:"*";inherits:false}@property --tw-numeric-figure{syntax:"*";inherits:false}@property --tw-numeric-spacing{syntax:"*";inherits:false}@property --tw-numeric-fraction{syntax:"*";inherits:false}@property --tw-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-shadow-color{syntax:"*";inherits:false}@property --tw-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-inset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-shadow-color{syntax:"*";inherits:false}@property --tw-inset-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-ring-color{syntax:"*";inherits:false}@property --tw-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-ring-color{syntax:"*";inherits:false}@property --tw-inset-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-ring-inset{syntax:"*";inherits:false}@property --tw-ring-offset-width{syntax:"<length>";inherits:false;initial-value:0}@property --tw-ring-offset-color{syntax:"*";inherits:false;initial-value:#fff}@property --tw-ring-offset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-outline-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}@property --tw-backdrop-blur{syntax:"*";inherits:false}@property --tw-backdrop-brightness{syntax:"*";inherits:false}@property --tw-backdrop-contrast{syntax:"*";inherits:false}@property --tw-backdrop-grayscale{syntax:"*";inherits:false}@property --tw-backdrop-hue-rotate{syntax:"*";inherits:false}@property --tw-backdrop-invert{syntax:"*";inherits:false}@property --tw-backdrop-opacity{syntax:"*";inherits:false}@property --tw-backdrop-saturate{syntax:"*";inherits:false}@property --tw-backdrop-sepia{syntax:"*";inherits:false}@property --tw-duration{syntax:"*";inherits:false}@property --tw-content{syntax:"*";inherits:false;initial-value:""}@keyframes spin{to{transform:rotate(360deg)}}